Our commitments

The Antibes Juan-les-Pins Tourism Office & Convention Bureau, with category I classification, is a member of the National Federation of Tourist Offices in France. It is committed to:

As part of our Quality Approach
We make a commitment to our customers:

- To ensure a quality welcoming with tourism advisors available to help you discover our city and our region
- To adapt our opening hours according to our visitor rate, more than 305 days a year
- To ensure that customers are welcomed in six different languages (English, Italian, Spanish, Polish, Portuguese and Russian).
- To form the tourism advisors in welcoming customers with disabilities
- To make available every information of the event agenda of the destination
- To ensure the reliability and update of information
- To raise awareness among the customers about sustainable development
- To offer a call back to the customer in order to ensure a follow-up of additional information for any specific request
- To make free Wifi available 
- To offer a comfortable consulting space to discover the brochures, services and cultural legacy of the destination.
- To display the availability of accommodation.
- To print documents in three foreign languages regarding the touristic offer, maps, touristic guides, graded accommodation, restaurants, event agenda
- To send the documentation by post
- To answer your emails within 24 hours and letters within 48 hours
- To make a website available in three languages, with regularly updated information www.antibesjuanlespins.com

Attentive to your satisfaction:
-To guarantee your satisfaction through a survey and ensure a follow-up of the satisfaction indicators for the implementation of improvement initiatives
-To treat your complaints and suggestions and ensure a follow-up



When on the go :
1) Take adavantage of public transport
2) At the wheel, drive in an environmentally-friendly way (at constant speed, tyres sufficiently inflated)

During leisure activities :
3) Respect the environment by picking up your littre (picnic leftovers, cigarette ends…)
4) Protect the local eco-systems (follow the rules about fishing and diving, dogs on the beach…)
5) Admire the local plants without touching them, on a daily basis
6) Opt for a local produce in keeping with the season
7) sort and recycle your rubbish
8) Turn off lights in unoccupied rooms
9) Make sure that you turn the taps off fully
10) Take a shower rather than a bath
11) Turn off electrical appliances without leaving them on stanby mode (standby mode can use up to 1582 kw/h: that’s 174 euros per year!).

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